General Questions
Customers Questions
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Q: Can I send out a test campaign
with a smaller quantity?
A: No, our effective campaign
tester is of 500,000 emails, priced
at only $29.95.
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Q: Does
Express Bulk attach any advertising
to my email message?
A: No. Unlike most email
marketing companies, we fully
believe in being seem less between
you and your customers. We will NOT
add any advertisement about our
company in your email.
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Q: Does
the "Opt-Out" Tag goes on every
message that goes out?
A: Yes and it is
automatically done. It is our policy
and when a person clicks on the
opt-out tag, their email address
will automatically subtract from
our database. All opt outs are
honoured.
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Q: How
many emails can you send out?
A: At peak and optimized
hours, Express Bulk can send out
about 10,000,000 emails per hour. We
currently have 100MB lines dedicated
to this service with 12 servers on
double redundancy in our network.
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Q: What is the
difference between an HTML message
and a text message?
A: HTML messages are messages
that have pictures or graphics
within them. The message is like a
web page because the pictures or
graphics need to be hosted on a
server. When a person is viewing the
message, the pictures or graphics
are called from that server. It
sounds technical but Express Bulk
does it all for you. When you upload
your HTML message into the program,
your message is hosted on our
servers. For text message, most are
regular text message with a link to
website and contact email. Express
Bulk can do both.
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Q: Can Express
Bulk design my HTML message/ad?
A:
Our new ordering process page
includes an HTML editor tool, which
allows users to create, upload, edit
and manage their presentations. You
can create your own professional
looking email campaign in just
minutes even if you don't know
anything about HTML or designing.
But remember, in order to insert
images, you must first upload the
image(s) at any free image hosting
site, such as www.imageshack.us.
After uploading, simply click on the
"Insert/edit image" icon, paste the
"image link/code" issued by
imageshack.us into the "image URL"
field and finally, click the inset
button to load and view the image(s).
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Q: What kind
of results can I expect?
A: Due to the diversity
of the services and products of our
customers, it is hard to answer this
question; however, our customers usually see
responses ranging from 100 to 1000
hits or calls per 100,000 emails
sent. Remember, it usually takes
3-14 days to see the responses.
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Q: How can I be
assured you will not repeat address
on upcoming orders?
A: We attach a code to all
new customers so we never run into
this problem.
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Q: After I
order, how long will it take before
my order is sent?
A: Your email campaign will
be sent out within 5 business days
and we will notify you via email
when your mailing will go out.
Express Bulk reviews all campaigns
before sending them out to insure
that your E-mail AD is sent out
correctly - we want to help you make
your campaign a success!
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Q: Can I make
changes to my order?
A: Yes, as long as it is done
within 24 hours of your campaign
going out.
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Q: Does
Express Bulk rejects any email
campaign?
A: Yes. We do not endorse nor
will we participate in any form of
emailing for:
. Any violent messages.
. Any hate or discrimination
messages.
. Any illegal substance
messages.
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Q: What
will my email look like?
A: We will send out your ad
just as you submit it to us (whether
it's simple text or HTML). If
assistance is needed, we have a
knowledgeable staff that will take
your text and make your ad look
professional.
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Q: How do
we receive verification or
confirmation?
A: The confirmation copies
are sent directly to your inbox.
Once you create and click the
“Continue” button at the ordering
page, you will immediately receive a
copy of how your email campaign will
look like before you even make the
payment. In addition, you’ll also
receive confirmation emails with the
copies of your AD sent; you can
always re-request the copies of your
AD by contacting us at: ads@expressbulk.com
(please included your email & the
date at which the order was placed).
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Q: Can I
select the launch date for my email
campaign?
A: If you prefer your email
campaign to be sent out on a
specific day or date, please include
it on the BODY/COPY tab as a note.
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Q: What is the
FROM address and name?
A: Your email campaign will
be sent out from our partner’s
domains; for example, news@yesfree.com
(this is done for spamming
purposes).
To view our partners list, please
refer to:
http://www.expressbulk.com/partners.htm
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Q: Do you
guarantee that emails will not end
up in the recipient’s junk mail box?
A: We do not guarantee that
100% of messages ordered will end up
in user’s inbox; however, we do
guarantee that our system will
delete any undeliverable addresses
and send out new ones until 100% of
the amount ordered is delivered. We
spread our campaigns out over a 6
day period to ensure nothing is
blocked by filters.
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Q: Do you provide the report of how many
people actually opened the emails?
A: Our system
does not have such capability;
however you can always check your
web stats (traffic report) of your
website/URLs mentioned in your
campaign for click-thrus and click
rates traffic for proofs. Once your
AD has been sent/completed
(typically takes about 2-4 days
after placing the order) you’ll
also receive a confirmation email
from us.
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Q: Can I attach files
with my email?
A: Our system does not
support any attachments, since it
may freeze up our servers due to the
email campaign size; however, you
may include download links in your
body of mail.
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Q: What if I wanted
to order more than 4.7 million
emails?
A: If you would like to place
an order for over 5 millions emails
then your going to have to re-order
the same package twice. Our systems
are only setup for those packages
listed under our web site.
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Q: Do you check for
spelling and verbs errors?
A: We recommend that you to
run a spell check on your email
campaign project, since our editors
are only responsible for checking
html errors, violent messages,
and illegal substance, hate and/or
discrimination messages.
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Q: I do not have a
Website; can I still use your
service?
A: Yes! You can still use our
service without having a website;
however, having a website will save
your clients and you from troubles,
such as details, shipping, & pricing
enquiries.
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Q: Should I use my
email or website address for viewers
to response to?
A: We recommend that you set
up a website, which will save you
and your clients from troubles, such
as details on shipping & pricing.
Most users will ignore campaigns
that require contact by email, since
they will mistake it as spam or auto
replies systems.
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Q: Do you sell
your email lists?
A: No. We do not sell the
mailing lists due to user’s privacy
and our terms. All mail is sent from
our own servers. You do not need set
up any email software or anything
else!
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Q: Can I use my
own email list?
A: We are not able to do
that, since those emails may not be
permission-based emails (not
confirmed). Express Bulk can only be
used with email lists for which you
have permission to communicate to.
Please read our ANTI-SPAM policy.
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Q: Are there any
limits on size of the HTML and/or
text ad?
A: There are no limits on the
size and/or the length for your
email campaign.
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Q: Does Express
Bulk provides phone support?
A: Express Ads, Inc. does
not provide phone support at this
point in time.
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Q: I recently
started receiving spam emails?
A: We have no control over
those emails, since spammers often
harvest addresses of prospective
recipients from Usenet postings or
from web pages, obtain them from our
databases, or simply guess them by
using common names and domains. You
can use appropriate tools to trap
e-mail spam at the mail server
level, either by use of software or
special appliances.
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Q: How can you
offer packages at such lower prices?
A: We believe our prices are
reasonable, not cheap. We guarantee
that you get what you pay for. Our
system will delete any undeliverable
addresses and send out new ones
until 100% of the amount ordered is
delivered. We spread our campaigns
out over a 6 day period to ensure
nothing is blocked by filters.
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Q: What forums
of payments do you currently accept?
A: At this point in time, we
accept most major credit cards
through our PayPal merchant account;
however, you do not need a PayPal
account in order to make the payments
through your credit card – simply,
select the Express Checkout option.
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Q: Can I target
my email campaign to a specific
location?
A: Yes! Our system is
designed to accept targeted
countries and US states. At the
ordering page, you will have an
option to select your target
location to which you plan on market
your email campaign - please refer
to: http://www.expressbulk.com/order.htm,
under option #5, choose your TARGET
COUNTRY.
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Q: Where will
you host my message?
A: For security and policies
purposes, when ever you upload your
HTML message into the program, your
message is hosted on our servers.
For HTML emails, please send via
separate email to: html@expressbulk.com
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Q: How can reach
100% of users in each category?
A: In order for you to reach
99% of users in each category, you
can reorder the identical package
for a second time. You can be
assured that we will not repeat
addresses on upcoming orders, since
we attach a code to all new
customers so we never run into this
problem.
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Q: How do I get
started?
A: It sounds like you’re
ready to launch your new email
campaign order!
Please refer to the steps
mentioned below:
Categories: Choose one or
more of the CATEGORIES that best fit
your product or service (Ex: Cars
and Accessories, Trucks and
Accessories, Home and Auto
Security).
Subject(s): This area can
include anything you like; for
example, website titles,
company/product names, quotations,
or/and personal titles.
Body of Mail: This area
should include your website
description and URL (Ex: Tired of
feeling like every time you need an
auto repair your being over charged
or do you just need help with that
weekend project? Let
www.OnlineAutoTech.com help you!)
Target Country: Which country
do you plan on marketing your email
campaign? (Ex: US and/or Canada).
Click here to get started!
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